What do you need to know when checking in and out of the hotel?

Check-in and check-out of the hotel are the key points of any trip. You should know the nuances in order to avoid misunderstandings and make your stay as comfortable as possible. What documents are needed for eviction? Is it possible to check into the hotel according to the rights? Answering these questions will help you avoid many problems.

Preparation for the settlement

Booking a room in advance is a real opportunity to choose the best accommodation at the best price. Of course, you can make an online reservation and close the issue for yourself before the trip, but we recommend contacting the staff anyway and clarifying the basic points - whether it is possible to check into the hotel at night, check-in and check-out times, cancellation conditions, what are the requirements for guests. Check the availability of additional services - Wi-Fi, breakfast, parking, shuttle service, fitness center or SPA.

Registration and filling out of documents

To check into a hotel in Russia, citizens of the country will need identification documents. Is it possible to check into a hotel without a passport? The answer to this question is provided in the current legislation: adults must present a passport of a citizen of the Russian Federation or a temporary identity card issued in place of a passport under the new legislation. Can a teenager check into a hotel? - Yes, with parents or adult escorts, if the teenager has a Russian passport. Children under the age of 14 need a birth certificate.

Is it possible to check into a hotel with a foreign passport? For registration, foreign citizens must present a foreign passport or other document recognized as an identity card in accordance with international treaties of the Russian Federation. Stateless persons can use a residence permit.

As for the certificate of absence of coronavirus, as of August 2023, restrictive measures related to COVID-19 have been lifted in Russia. Therefore, it is not necessary to present medical certificates confirming the absence of infection in order to check into hotels. This simplifies the guest registration process.

Hotel check-in rules

A significant nuance is understanding how many people you can check into a hotel with. Study the hotel's internal rules regarding check-out time. This time, which determines the beginning and end of your stay, affects the payment. In most cases, the check-out time is set at 12:00. Check–in begins at this time on the current day, and check-out begins before noon the next day. Individual hotels can set their own check-in and check-out hours.

To eliminate the possibility of unpleasant surprises and unplanned expenses, keep in mind the following points:

• Try to check in at check-out time so as not to spend money on paying for unused hours.
• If you arrive earlier, you may be able to check in immediately and without extra charge, subject to availability of rooms. Otherwise, you'll have to wait.
• In case of early departure, a refund is not guaranteed.
• In case of late check-out, an additional fee is charged for each overdue hour.

If your arrival or arrival, as well as the check-out time, does not coincide with the “check-out time” of the hotel, an alternative would be to choose a hotel with an hourly rate.

"Getting to know" the number

Upon entering the room, immediately inspect it for the condition and serviceability of all amenities.

• Make sure that all pieces of furniture, plumbing fixtures, and other interior elements are in good condition and safe to use.
• Find the remotes and check if the TV and air conditioner are working. If your trip involves staying in your room for a long time, check how many programs are available and whether there is a Smart TV.
• If you are checking into one of the modern hotels in Moscow, most likely a SMART Tablet is provided in the room to control the functionality of the room (control of lighting, curtains, climate, multimedia). Ask the hotel staff to teach you how to use this “benefit” - you will definitely appreciate a qualitatively new level of hotel comfort.
• Check if the Wi-Fi password is suitable (if you plan to work remotely, make sure that the Internet speed allows you to do this, otherwise you can discuss at the reception the option of changing the number closer to the main router).
• A kettle, a mini fridge, a coffee machine and other equipment should also be checked for serviceability immediately.
• Pay special attention to getting to know the bathroom - there should be a serviceable hairdryer and a basic set of cosmetics.

Do not neglect to familiarize yourself with the security measures. Check where the nearest evacuation exits are located, and how to act in case of a fire or other emergency. Please note the presence of fire detectors and fire extinguishers in the room.

Rules for guests

Staying at a hotel is not only an opportunity to relax or effectively solve work tasks on a business trip, but also an obligation to comply with certain regulations established by the administration.

• One of the key rules concerns leaving the room, even if you leave it for a short time. Make sure that you turn off all electrical appliances - lighting, hot tub (if available), air conditioning and TV.
• The observance of silence and order. Don't make any noise, it may disturb the neighbors. This is especially true at night.
• The Administration also attaches great importance to the observance of security measures. Your actions should not pose a threat to yourself or others.

Familiarization with the rules of the hotel helps to avoid many troubles and makes your stay more comfortable and enjoyable.

How to check out of the hotel

The process begins with the return of the room key. Some hotels use access cards that must be deposited at the reception.

Before checking out, it is recommended to check the condition of the room and its equipment. Make sure that all things are packed and nothing is forgotten. If something is damaged or missing, it is better to inform the administration in advance.

If a deposit was charged at the entrance, do not forget to return it. The deposit is usually refunded after the number is checked by the staff.

When leaving, do not forget to say goodbye to the staff, and if you have a few minutes, leave a review – this will help improve the service and will be useful to future guests who choose a particular hotel.

It is important to remember that the eviction process is not just a formality, but an opportunity to end your stay at the hotel on a positive note and leave with good memories.